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Explore the Terms That Govern Your Account

Before you open your account on laoban188, we want you to read and understand the terms and conditions that apply to your use of our platform — covering…

Account EligibilityDANA, OVO, GoPay & QRIS DepositsWithdrawal RulesAccount Suspension PolicyDispute Resolution
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laoban188 Explore the Terms That Govern Your Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. If you have a question about a specific clause, account restriction or payment rule, start a chat session from within your account dashboard and we will respond within 2 minutes.

Email Support

Send a detailed query about any section of these terms to our support email. We handle written inquiries within 24 hours, including questions about account suspension, withdrawal holds and eligibility conditions that depend on local law.

WhatsApp Channel

For account-specific terms queries — such as why a transaction was held or what documentation is needed for withdrawal verification — reach our WhatsApp team between 08:00 and 23:00 WIB, including on weekends and public holidays.

HOW WE HANDLE COMPLIANCE

Switch to a Secure, Transparent Account Policy

laoban188 applies consistent data-handling, account-security and record-retention practices across all accounts opened by people in Jakarta, Surabaya and across Indonesia. Here is how each area of our policy works in practice.

Data Handling

We collect only the account data required to process your deposits through DANA, OVO, GoPay or QRIS and to verify withdrawals. We do not sell or transfer your personal data to third-party marketing organisations under any circumstance covered by these terms.

Cookie Policy

Our platform uses session cookies to keep your account logged in and preference cookies to remember your lobby settings. You can manage cookie permissions from the settings panel in your account. Disabling non-essential cookies does not affect your ability to deposit or withdraw.

Account Security

Each account is protected by two-factor authentication available via SMS or authenticator app. We enforce automatic session timeouts after 30 minutes of inactivity and require re-verification for any withdrawal request exceeding a standard threshold defined in Section 7 of these terms.

Record Retention

We retain your account transaction records, login history and correspondence with our support team for a minimum of five years from the date of each event. You may request a copy of your own records at any time by contacting us through live chat or email.

Terms Change Notice

When we update these terms and conditions, we send a notification to your registered account email at least 7 days before the new version takes effect. The notification includes a summary of what changed and a link to the full revised document.

Requesting Amendments

If you believe a specific term has been applied to your account incorrectly, you can formally request a review by submitting a written explanation through email. We aim to respond to all formal amendment requests within 5 business days with a documented outcome.

Open Answers to Common Terms Questions

The questions below cover what we hear most from people reviewing these terms before opening an account or during account use. Each answer references the specific policy area it relates to so you can find the full clause quickly.

These terms apply to every person who opens an account on laoban188. Access to specific account features — including certain game categories and withdrawal methods — depends on local law in your region of Indonesia.

If you disagree with an updated version, you have the right to close your account before the new terms take effect. We will process any pending withdrawal to your verified DANA, OVO, GoPay or QRIS account before the account is closed.

Deposits made through QRIS are subject to the same transaction rules as DANA, OVO and GoPay deposits. All deposits are final once confirmed by the payment network; Section 4 of our terms covers reversal conditions and processing timelines.

Yes. We may suspend an account if there is evidence of multiple accounts being opened by the same person, if verification documents cannot be confirmed, or if activity falls outside the permitted scope described in Section 9 of these terms.

Send a data access request to our support email from the email address registered to your account. We will compile and deliver your transaction history, login logs and correspondence records within 10 business days of receiving your request.

Start by contacting live chat with the specific transaction reference or account event in question. If the issue is not resolved at that stage, escalate by submitting a formal written dispute via email; we aim to reach a documented resolution within 7 business days.

Yes. Section 6 explains that all withdrawals require account identity verification before funds are released to your DANA, OVO, GoPay or QRIS account. We aim to complete standard verification checks within 1 to 3 business hours of a request being submitted.

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